Damaged euro banknotes
DNB reimburses members of the public with the face value of any damaged or mutilated euro banknotes if more than half of the original note remains, unless the notes were damaged intentionally. Banknotes of which 50% or less remains will not be reimbursed. DNB will only reimburse a note if it is proved beyond any possible doubt that the missing part of the note has been destroyed.
Send or apply in person
You can send in damaged or mutilated notes or visit one of DNB’s branches in person (though not the DNB branch inApeldoorn). You need to fill in a mutilated notes claim form, the ‘applicationform for damaged eurobanknotes’ and providea valid proof of identity. If you send in the note, please also include a photocopy of your identity papers.
Damaged guilder banknotes
The same rules apply to damaged or mutilated guilder banknotes as to euro banknotes, in addition to the rules governing the exchange of guilders. You can submit your claim by sending in your damaged guilder notes or applying in person by submitting the mutilated notes claims form for guilders ‘the application form to exchange guilders for euro’.
Payment
DNB will pay the face value of the damaged or mutilated banknotes into your account. Depending on the extent of the damage, it might take a while – some two to three months – before the note’s equivalent value is paid into your account.
