Frequently asked questions

What can I report to the DNB Whistleblowing Desk?

The Desk can be used by professionals in the financial sector who have noticed or have well-founded suspicions of a serious breach of laws and regulations or another breach of integrity. Examples include fraud, corruption, conflicts of interests, money laundering and terrorist financing.

Who can file a whistleblower report with the Desk?

You may file a report if you work at a financial institution or have noticed wrongdoing at a financial institution in the pursuit of your occupation, for example as an adviser.

I want to complain about the services of a financial institution. Can I contact the DNB Whistleblowing Desk?

The Desk is not open to consumers and does not handle complaints. If you are a consumer and have a complaint about a financial product or service, please contact the organisation itself. If you cannot reach a solution in mutual consultation, you may submit your complaint to the Financial Services Complaints Board (Klachteninstituut Financiële Dienstverlening – Kifid). You can find the website at www.kifid.nl. The Kifid will handle your complaints and disputes about insurance, mortgage loans or other loans, finance products and investments, as will the Financial Markets

Information Line of the Netherlands Authority for the Financial Markets (AFM). The latter information line is also open to reports about a potential breach of the rules and regulations on financial market conduct, such as abuse of price-sensitive information and market manipulation.

Can the DNB Whistleblowing Desk forward my report to the AFM for further handling?

You can file a report yourself through the AFM website or, at your request, we can forward to the AFM the information you have sent us.

Can the DNB Whistleblowing Desk file a police report on my behalf?

No, we cannot represent you in filing a report to the police.

I am an auditor of a supervised institution and wish to report an instance of wrongdoing. Should I contact the DNB Whistleblowing Desk?

You must contact us under the regular reporting procedure. Under the financial supervision legislation, you are under duty to inform us as soon as possible of any circumstance of which you have become aware in conducting your audit that conflicts with that legislation or jeopardises the institution's continued existence.

What if I cannot or do not want to file a whistleblowing report with the institution itself?

We expect you to first report wrongdoing internally, for example under your employer’s whistleblowing procedures. The DNB Whistleblowing Desk will handle your report if you are unable to report the wrongdoing directly to the institution concerned, for example if no whistleblowing procedures are in place or if you have well-founded concerns about disproportionate personal consequences. Alternatively, you may have filed a report directly, but feel that the institution devoted insufficient attention to it.

 

If you are unsure whether you can file a whistleblower report directly to us, consult the website of the Advice Centre for Whistleblowers in the Netherlands.

What is the difference between the DNB Whistleblowing Desk and the Advice Centre for Whistleblowers?

The latter advises and supports workers on reporting suspected instances of wrongdoing at work, irrespective of the sector in which they work. It may for example provide advice on your position if you wish to file a report with the DNB Whistleblowing Desk.  

The Desk concerns itself specifically with the financial sector, offering professionals the opportunity to file a report. It does not provide advice on a report or on the whistleblower’s position.

Why does DNB register contact details?

If you file a whistleblower report, we will ask you to let us know your name and contact details, as they are important in case we decide to perform a follow-up examination or wish to contact you to ask for more details.

Will the DNB Whistleblowing Desk treat my contact details confidentially?

Yes, we will not of our own accord disclose your identity to the institution you report on or use them in any publication. However, we are unable to guarantee that your personal data remain unknown.  

Depending on the type of report you file, an institution may be able to trace you once it becomes aware that a report of potential wrongdoing has been filed. If you are unsure whether this may be the case or whether you may suffer adverse consequences, consult the website of the Advice Centre for Whistleblowers in the Netherlands. Furthermore, we may be obliged by law or pursuant to a court ruling to make your personal data available.

How long will DNB retain my contact details?

This depends on the nature of your report and whether we decide to perform a follow-up examination. We will retain your personal data as long as they provide added value for our supervision of financial institutions and in relation to an examination we may wish to launch further to your report. We will delete your report or retain it in anonymised form when it no longer adds any value.

Can I inspect the details of the whistleblower report I filed with DNB?

Yes, we will retain your report in such a way that you can inspect it later at your request. You will not be given access to any examination information we collect further to your report.

Can I report wrongdoing anonymously?

If you file a whistleblower report, we will ask you to let us know your name and contact details, as they may be important in case we perform a follow-up examination. You may also file your report anonymously, provided you substantiate it with supporting evidence sufficient to form a basis for our follow-up examination.  

Please keep in mind that an institution may be able to trace you once it becomes aware that a report of potential wrongdoing has been filed. For more information about filing a report anonymously and your legal position when you report an instance of wrongdoing, check. You can directly file an anonymous report to the police using the website of Meld Misdaad Anoniem.

 

Can the DNB Whistleblowing Desk help me avoid adverse personal consequences after I report wrongdoing?

No, you are responsible for the consequences of your report and we cannot provide any advice in this regard. If you want to know more about your position, consult for more information, including contact details. We also recommend that you consider seeking legal advice or assistance from a lawyer. The Desk does not provide victim support or legal representation of the whistleblower, nor can we offer remuneration or any other form of compensation for filing a report.

Can the DNB Whistleblowing Desk hold me harmless against claims for damages if I report wrongdoing?

No, you are responsible if you file a report. We cannot hold you harmless against any claims for damages. We do not require that you act in breach of your statutory, contractual or confidentiality obligations. If you want to know more about your position, consult here. We also recommend that you consider seeking legal advice or assistance from a lawyer.

What is the current status of your examination further to my whistleblower report?

Our statutory secrecy obligation prevents us from providing feedback about how we deal with your report or what its status is. Should we decide to issue a press release, we will inform you first and will of course not report your data.

If I discover further wrongdoing at the same institution, can I file another report with the DNB Whistleblowing Desk?

We welcome your further report if it contains new information, but do not require you to provide regular updates on a single issue. We do not use the services of informers to perform intelligence or supervisory activities on our behalf.