Location and directions
Westeinde 1, 1017 ZN Amsterdam
PO Box 98, 1000 AB Amsterdam
Temporary visiting address Toorop
Spaklerweg 4, 1096 BA Amsterdam
Banknote exchange counter
You can visit us to exchange guilder banknotes and hand in damaged or suspected counterfeit euro banknotes. Are your guilder and/or euro banknotes together worth more than EUR 2,000? If so, please contact our Info Desk by email at or by telephone at + 800 020 1068 (freephone in the Netherlands) or +31 20 524 91 11(if you call from abroad).
The banknote exchange counter is available on business days between 09:00 and 16:00 CET. Paying us a visit? Don’t forget to bring your ID.
- On 5 December, the counter is open from 09.00 a.m. till 15:30.
- On 24 and 31 December, the counter is open from 09.00 till 12:00.
On 27 December 2019, 13 January 2020 and 2 March 2020, the counter will be CLOSED all day.
Visitor registration and verification
We check the identity and monitor the movements of all our visitors, on the basis of their identity document and visitor pass. We record their names and email addresses, the numbers of their identity documents, the reasons for their visits and the names of their contacts at DNB, as well as the times of their visits and their movements in our building.
The identity document is scanned to verify its authenticity. Scanning might produce an alert (for example, if the identity document is stolen). The results of these scans are not retained. If the system produces an alert we will contact the Royal Netherlands Marechaussee and/or the police. Other personal data will be deleted six months after your visit.
Data processing is necessary because the tasks we carry out in the public interest – i.e. protecting confidential information and valuables – requires a high level of security pursuant to Article 6(1)(e) of the GDPR. Here you can find our detailed privacy statement.
We do not have parking spaces for visitors.
Address DNB Visitor Centre:
1017 WS Amsterdam