Complaints or questions

If you have any other questions, or need more information, just email or call our Information Desk.

The Service Desk is open on weekdays from 9:00 a.m. until 5:00 p.m. For more information, go to contact and directions.

Complaints

If you want to make a complaint, contact your bank, pension administrator or insurance firm directly and ask about their complaints procedures.

We will not act as a mediator, but would appreciate you informing us of your complaint. This is because complaints may indicate that something is wrong, which may prompt us to take action. Email us your complaint.

If you cannot find the answer to your question on the website or want to make a complaint, please feel free to contact us.