Contact us


If you have any questions, please contact our Info Desk.
Telephone: +31 800 020 1068 (freephone in the Netherlands) or +31 20 524 91 11 on business days between 9:00 a.m. and 5:00 p.m.

You can visit us to exchange guilder banknotes and hand in damaged or suspected counterfeit euro banknotes. Are your guilder and/or euro banknotes together worth more than EUR 2,000? If so, please contact our Info Desk.

The banknote exchange counter is available on business days between 09:00 and 16:00 CET. Paying us a visit? Don’t forget to bring your ID.

  • On 5 December, the counter is open from 09.00 a.m. till 15:30.
  • On 24 and 31 December, the counter is open from 09.00 till 12:00.

2 March 2020, the counter will be CLOSED all day.


Telephone: +31 20 524 9111 on business days between 9.00 a.m. and 5.00 p.m.

For all notifications under the Bank Recovery and Resolution Directive (2014/59/EU):


Click here to contact our spokespersons


Job vacancies and career information can be found at [in Dutch].

Visitor registration and verification

We check the identity and monitor the movements of all our visitors, on the basis of their identity document and visitor pass. We record their names and email addresses, the numbers of their identity documents, the reasons for their visits and the names of their contacts at DNB, as well as the times of their visits and their movements in our building.

The identity document is scanned to verify its authenticity. Scanning might produce an alert (for example, if the identity document is stolen). The results of these scans are not retained. If the system produces an alert we will contact the Royal Netherlands Marechaussee and/or the police. Other personal data will be deleted six months after your visit.

Data processing is necessary because the tasks we carry out in the public interest – i.e. protecting confidential information and valuables – requires a high level of security pursuant to Article 6(1)(e) of the GDPR. Here you can find our detailed privacy statement.

Secure email

You can encrypt your email using the following PGP key.

  • S/MIME: version no. of this certificate: 77 99 93 7d 56 81 01 06 59 df 2a 38 a5 e2 d7 ca, Fingerprint: bd 79 cc 68 09 35 47 31 0f 68 1c 8a 50 c2 c3 13 55 f8 1b 40.

You can verify the authenticity of these keys by calling our IT Service Desk: +31 20 524 3767.


S/MIME public key (ZIP file, 2.0 kB)
Root and Intermediate certificate (ZIP file, 3.6 kB)

Responsible Disclosure

If you encounter a security flaw in our IT systems or this website, please let us know before disclosing the security problem to the outside world, so we can take the necessary action. This is known as responsible disclosure.