We supervise compliance with the requirements set out in the policy rule, which is why we adopted the assessment framework for supervision of compliance with the requirements under the Single Customer View Policy Rule in May 2020. The elements of the assessment framework include:
- several indicators for the extent to which banks comply with the requirements
- the role played by verification of a bank's SCV system by the internal audit department and the external auditor
- a development trajectory for the period 2020-2023 specifying deadlines by which expected improvements are to be realised by the banks
- the means available to DNB if targets should not be achieved or not achieved within the specified timeframe.
We have informed all banks about the policy rule and what is expected of them. Using the assessment framework, we send banks individual overviews of the extent to which they meet the requirements of the policy rule each year. Similarly, we describe the improvements we expect them to achieve, in accordance with the development trajectory set out in the assessment framework. You can download the assessment framework here.