Payment of cross-border online shopping: behaviour, perceptions and desires

DNB Betalingsverkeer
Date 31 January 2011

In January 2011, De Nederlandsche Bank conducted an online survey among Dutch consumers to get an insight into their behaviour, perceptions and desires with respect to payments of cross-border online purchases (i.e. online shopping at foreign web stores). The main conclusion is that the current range of payment instruments for cross-border online shopping does not satify consumers' needs and that there is a need for a secure and low-cost cross-border payment solution that is based on online banking. The survey conclusions underline the importance of the EPC e-Payment Framework that aims at achieving full reachability for all consumers in SEPA. This Factsheet presents the most important findings of the survey.