Forum meeting - uniform rules for secure electronic banking and payments

Press release
Date 27 November 2013

The Dutch Banking Association, in conjunction with the Dutch Consumer Association, has drawn up rules for secure electronic banking and payments. This was one of the most important issues discussed in the meeting of the National Forum on the Payment System (Dutch acronym: MOB) on 21 November 2013.

The issues raised during the Forum meeting included:

  • Partly in response to an appeal from the Forum, the Dutch Banking Association, in conjunction with the Dutch Consumer Association, has drawn up uniform rules for secure personal electronic banking and payments.
  • The Forum has established in its three-yearly Accessibility Monitor that both consumers and SMEs are satisfied with the accessibility of banking and payment services.
  • The Forum is closely monitoring the continuing robustness of the electronic payment system.
  • Working with the stakeholders, the Forum will further explore opportunities for enabling the transfer and receipt of electronic payments 7 days a week, 24 hours a day.
     

In response to an appeal from the Forum, the Dutch Banking Association, in conjunction with the Dutch Consumer Association, has drawn up uniform rules for secure personal electronic banking and payments.
The need for transparent and consistent uniform security rules for personal electronic payments has been one of the Forum’s long-standing priorities. The introduction of these rules marks an important step forward. Consumers who observe the rules can rest assured that any amount taken from their account without their permission will be refunded to them. The security rules will enter into force on 1 January 2014. The burden of proof will continue to rest entirely with banks.

The Forum has established in its three-yearly Accessibility Monitor that both consumers and SMEs are satisfied with the accessibility of banking and payment services.
Consumers gave an average rating of 7.5 to 7.7 to the accessibility and availability of banking and payment services. SMEs gave 7.3 for accessibility and 7.4 for user friendliness. Where consumers are concerned, it was concluded that focus should continue to be placed on vulnerable groups in society, such as the elderly, people with an impairment and people without an Internet connection. SMEs mainly emphasise the need for secure locations for cash deposit machines. Safeguarding accessibility and availability is a priority during the current transformation of the branch network. Solutions tailored to local conditions are devised wherever problematic issues arise (or threaten to arise).

The Forum is closely monitoring the continuing robustness of the electronic payment system.
At the Forum’s request and partly in response to the payment system disruptions in April, an assessment was performed of the robustness of the payment system in the Netherlands. The broadly endorsed conclusion confirms that the Dutch payment system is robust. Further improvements are still being implemented in three areas, i.e. online banking, Ideal online payments, and debit card payments. The Forum closely monitors any developments as well as the status of the implementation of agreed improvements.

Working with the stakeholders, the Forum will further explore opportunities for enabling the transfer and receipt of electronic payments 7 days a week, 24 hours a day.
The rapid increase in online shopping and the growing popularity of shopping on Sundays has given rise to the need for settling payments 7 days a week, 24 hours a day. An initial survey of the opportunities for such an expansion of the payment system has now been completed. The conclusion is that the required expansion is complicated, but not impossible. The next step will involve the drafting of a proposal for a responsible step-by-step introduction of a system for making and receiving payments 24/7 and the timeline in which this can be achieved.

These are the key outcomes of the Forum meeting on 21 November 2013.

For more information, please contact DNB Press Officer Remko Vellenga on +31 (0)20-524 2272 or +31 (0)6-52496574