Did a euro banknote get damaged? If more than half of the banknote remains, we will pay you the amount in full. If less than half remains you will not be paid, except in extraordinary circumstances. Read more below under "Exceptions".
Taking your damaged euro banknotes to DNB
If a euro banknote got damaged, but more than half remains, you can bring your damaged banknotes to us. Alternatively, you can send them to us and enclose the "Application form for the exchange of damaged euro banknotes". The corresponding amount will be paid into your bank account within three months.
Heavily damaged euro banknotes: no compensation
If less than half of a damaged banknote remains you will not be paid compensation as a rule, but there are exceptions.
One example of an exception is if the largest part of a banknote has been destroyed by fire. If you can prove this, we will pay you the value of the burnt banknote. Bring the heavily damaged banknote to us, and remember to bring your ID document. Alternatively, you can send them and enclose the "Application form for the exchange of damaged euro banknotes". Please enclose a document evidencing the fire or other calamity in which your banknotes were heavily damaged.
Damaged on purpose: no compensation
If a euro banknote was damaged on purpose DNB will not compensate you.
We check banknotes for damage
We check used banknotes for counterfeits, damage and soiling on a continuing basis. Annually, we destroy around 100 million banknotes because they are smudged, damaged or worn. Read more about checking banknotes.