Damaged banknotes

Have you accidentally damaged a euro banknote? If more than half of the banknote remains, you are eligible for reimbursement from DNB.

We will sometimes pay compensation for euro banknotes that were burnt.

Reimbursement

You are eligible for reimbursement:

  • if more than half of the banknote remains
  • if the banknote was damaged by accident

No reimbursement

You are not eligible for reimbursement:

  • if only half or less than half of the banknote remains
  • if the banknote was damaged on purpose

How to apply for reimbursement

You can apply for reimbursement of a damaged euro banknote by completing this form.
Read more about applying for reimbursement.

Ink-stained banknotes

20 euro met inkt

If someone gives you a banknote covered with ink, do not accept it as it is probably stolen. The ink on these banknotes is from anti-theft devices, which are activated when criminals try to open an ATM or a safe in a cash-in-transit vehicle.

Practical tips

What should you do if someone gives you abanknote that is stained by ink from an anti-theft device?

  • Do not accept it and ask for another one.
  • Refuse bleached or discoloured banknotes, as criminals have most likely tried to remove ink stains from an anti-theft device by washing or bleaching the notes.

If you have accepted an ink-stained banknote, You should bring it to your bank or to DNB.

Reimbursement

We will examine the ink-stained banknotes. If the stains are caused by an anti-theft device, we will decide on a case-by-case basis whether you are eligible for reimbursement. If the stains are not caused by an anti-theft device, you are eligible for reimbursement.

To apply for reimbursement, please complete this form. Read more about ink-stained banknotes.

We check banknotes for damage

We check used banknotes for counterfeits, damage and soiling on a continuing basis. Annually, we destroy around 100 million banknotes because they are smudged, damaged or worn. Read more about checking banknotes.