Have you accidentally damaged a euro banknote? If more than half of the banknote remains, you are eligible for reimbursement from DNB.
You are eligible for reimbursement:
- if more than half of the banknote remains
- if the banknote was damaged by accident
You are not eligible for reimbursement:
- if only half or less than half of the banknote remains
- if the banknote was damaged on purpose
How to apply for reimbursement
If someone gives you a banknote covered with ink, do not accept it as it is probably stolen. The ink on these banknotes is from anti-theft devices, which are activated when criminals try to open an ATM or a safe in a cash-in-transit vehicle.
What should you do if someone gives you abanknote that is stained by ink from an anti-theft device?
- Do not accept it and ask for another one.
- Refuse bleached or discoloured banknotes, as criminals have most likely tried to remove ink stains from an anti-theft device by washing or bleaching the notes.
If you have accepted an ink-stained banknote, You should bring it to your bank or to DNB.
We will examine the ink-stained banknotes. If the stains are caused by an anti-theft device, we will decide on a case-by-case basis whether you are eligible for reimbursement. If the stains are not caused by an anti-theft device, you are eligible for reimbursement.
We check banknotes for damage
We check used banknotes for counterfeits, damage and soiling on a continuing basis. Annually, we destroy around 100 million banknotes because they are smudged, damaged or worn. Read more about checking banknotes.