If you suspect a banknote to be a counterfeit, do not accept it – a counterfeit banknote is worthless. If you did accept it, do not use it deliberately for payment. Paying with a counterfeit banknote is a criminal offence.
If you have a counterfeit banknote, you can turn to:
The police: if you remember where or from whom you got the banknote. You will be given a receipt. If the police finds that the banknote is genuine after all, you will get the note back or be paid the corresponding amount.
Your bank or DNB: if you do not know where you received the banknote. If the banknote is later found to be genuine, you will be reimbursed the corresponding amount. You can also send the banknote to us, using the form ‘Submitting suspect euro banknotes'.
- Exchange counter: visits by appointment
Do you want to exchange your damaged banknotes or coins in person? Please, first make an appointment before you visit us. You can do so by telephone via +31 20 524 2727 on working days between 9:00 and 12:00 hours.
Please complete the application form, print and sign it. Add your banknotes or coins and a copy of your valid ID document and sendthem to the following address:
Cash Operations Department L&S
PO Box 98
1000 AB Amsterdam
Sending banknotes and coins by mail is at your own risk and expense
Always be on the alert and check a banknote before you accept it. You can check the authenticity of a banknote by using the simple feel, look and tilt method. This will reveal the different security features. There are also some nifty apps and special authentication devices. Read more about recognising a counterfeit banknote
We record the number of counterfeits found
Curious to know the number of counterfeit notes? Every six months, we publish the latest figures on counterfeits. In 2019 some 38.900 counterfeit euro banknotes were intercepted and registered in the Netherlands. Worldwide, the number of counterfeit euro banknotes slightly decreased to 559.000 in 2019. This was 0,7% less than in 2018. In total there are more than 22 billion genuine euro banknotes in circulation. Therefore the likelihood of receiving a counterfeit is low.