Financial inclusion

Together with other financial authorities, we are committed to promoting financial inclusion. We want to increase financial knowledge and ensure that everybody has access to financial services such as a savings account and insurance.

Customers at mobile money transfers kiosks, M-Pesa agents, in Nairobi

We want to promote financial accessibility and knowledge. This is how DNB wants to contribute to the aims of the UN, the World Bank and the Global Partnership for Financial Inclusion. The World Bank's goal is Universal Financial Access by 2020. This means that every global citizen should then have access to an account or electronic payment tool for saving or paying and receiving money. And be able to take out insurance or obtain a loan.

Access to financial services

Worldwide, almost two thirds (62%) of all adults have a bank account, but two million people do not. Specifically in poorer countries large groups of people are still excluded from financial services. Either because there is no bank in the vicinity or because banks do not consider them creditworthy. But even in the Netherlands, some people have limited knowledge about finance or limited access to financial services. Pensions, for example, are quite complex for some. This lack of knowledge exposes them to the risk of taking wrong decisions, potentially even undermining their financial resilience. The ongoing digitisation of financial services carries a risk of excluding certain groups of people unable or unwilling to embrace that trend. We seek to ensure that vulnerable population groups are not left behind.

DNB's commitment

DNB is committed to improving financial accessibility and knowledge. We do so through the Money Week project (Week van het geld) for primary school pupils and the Money Wise platform (Wijzer in geldzaken). We also organise seminars on financial inclusion for central banks to share experiences and promote cooperation. At our September 2017 seminar, DNB's Executive Director Frank Elderson encouraged participants to contribute to the improvement of the financial resilience of all global citizens: You have come here so that all living on this world can move away from “every-day survival” to “planning for the future”.

Blockchain technology of Humaniq offers new opportunities for saving and transferring money.


Thanks to the Internet and mobile phones many more people now have the opportunity to save and transfer money. An example is the M-Pesa network, started in Kenya in 2007. This mobile phone-based money transfer system is now available in ten countries in Africa, the Middle East and Eastern Europe. M-Pesa has almost 30 million active users. In addition, the b lockchain technology of start-ups such asHumaniqoffers new opportunities. Such initiatives open doors to African people and are going to bridge the gap between the banked and unbanked.