Current topics

Safe systems for electronic direct debit mandates

The NFPS feels that ticking a box for agreement with general terms and conditions that hide the granting of direct debit mandates is not a sufficiently safe method. It has therefore agreed that mandates should satisfy specific best practice requirements to ensure the transparent and responsible issue of mandates. These best practices include transparency, completeness and an acceptable way of signing off, and a simple method for withdrawing mandates. They will be evaluated in late 2018.

Debit card-only policy pursued by local councils

The NFPS has called the Association for Netherlands Municipalities and the provincial authorities to account about the fact that less and less local councils accept cash for their services. It believes local councils must continue to accept cash to guarantee the availability and accessibility of municipal services for vulnerable population groups. Refusing to take cash in situations where consumers are unable to turn to another provider of similar products who does accept cash is unreasonably burdensome for consumers. Local councils banning cash payments is one of these situations.

Study into the environmental impact of debit card transactions

The NFPS has studied the ecological footprint of debit card transactions with the help of a life cycle analysis. One of the conclusions of the study was that one debit transaction uses the same amount of energy as an 8 watt energy-saving light bulb does in ninety minutes. The total number of all debit transactions made in 2015 had an environmental impact equivalent to approximately 12,000 tonnes of CO2. This is approximately 0.006% of the Netherlands' total CO2 emissions. Possibilities for reducing the environmental impact of debit card transactions include using sustainable energy to power both POS terminals and the data centres that process the debit card transactions, reducing standby time for POS terminals and extending the life of debit cards.A similar study for cash payments will be completed in 2018.

IBAN discrimination

The registration centre for IBAN discrimination was set up to address IBAN discrimination and handle complaints. An IBAN is discriminated against if it is rejected solely because the bank account is being held in another country. This constitutes a violation of the law, as businesses are required to accept IBANs from all 34 SEPA countries. Businesses must ensure that customers from these countries can use their IBAN to make payments. If you want to make a complaint about the rejection of your IBAN, please contact us at

Towards a standard ATM model

ING, Rabobank and ABN AMRO have launched a plan to set up a nationwide network of standard ATMs. DNB and Cash Service Netherlands (Geldservice Nederland – GSN) welcome this plan. The parties are now investigating whether it is possible to introduce a standard ATM model, where customers of all banks can withdraw money up to their own personal account limit. The NFPS urges the parties to consider security and the accessibility of ATMs for vulnerable groups in particular.

Biometrics could promote the security of payments

Biometrics – the use of measurable physiological characteristics – is increasingly used for authentication and authorisation purposes in mobile banking and payment applications. The NFPS calls on providers of payment products to supply consumers with adequate information about the safe use of biometrics. The NFPS also urges them to consult with interest groups about the design of biometric applications at an early stage to ensure optimum ease of use and accessibility. Read more about payment system safety

Digitising the Interbank Switch Support Service

The NFPS stresses that further digitising the Interbank Switch Support Service could prove valuable in facilitating moving an account to a different bank, and it plans to measure the impact of further digitisation. The Dutch Payments Association has developed specifications for banks for digitising the application procedure. See the list of banks where digital application is already possible. Digitisation is one of the measures to improve mobility in the payment system that the NFPS proposed in its 2016 vision document. Another measure is to increase public awareness of the Interbank Switch Support Service. To this end, the NFPS has developed a publicity campaign and the individual members are devoting attention to this service on their own websites.

PSD2 information campaign

The transition to PSD2 will bring dramatic changes to the payments landscape, allowing third-party access to customer account information subject to the account holder's consent. The NFPS will inform the public and the business sector about PSD2.

NFPS priorities in 2018

An overview of the Forum's key focus areas for the year to come