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Reimbursement of damaged euro banknotes and coins
You can apply for reimbursement of damaged euro banknotes and coins with De Nederlandsche Bank. Find out more about the possibilities and the conditions that apply.
Damaged euro banknotes
You are eligible for reimbursement:
- if more than half of the banknote remains
- if the banknote was damaged by accident
Damaged euro coins
If you have a euro coin that has been accidentally damaged, we can reimburse you the amount. If it has been damaged on purpose, or comes from a scrap or recycled metals business, we do not reimburse the amount.
Important to know
- Please rinse the coins with water and dry them.
- Sort each denomination in a separate bag, with a maximum of 100 coins per bag. For example: fill a bag with 100 50 cent coins.
Application for reimbursement
Here you can read how to apply for reimbursement of damaged euro banknotes and coins. There are several options to do so, and certain conditions apply.
Large amounts or many coins
If the combined amount of your banknotes or coins is more than €2,000, you should first contact us by email at firstname.lastname@example.org or by regular mail. Please wait for our response before visiting us or sending the damaged euro banknotes or coins. If you want to exchange damaged euro banknotes or coins in person, please do so in a single visit.
First, select the correct form
Please fill in the form completely and check if you have filled in everything correctly.
If everything is correct, you can print the form and sign it.
You can then send the banknotes or coins to us by post, or come and visit our Cash Desk in person.
Sending banknotes or coins by post
When sending your banknotes or coins by post, you must include the following:
- the fully completed and signed application form.
- a clear copy of your ID document You should make your citizen service number (BSN) illegible.
1000 AB Amsterdam
Important to know
Please note: sending banknotes or coins by post is at your own risk and expense. This also applies to the risk of loss or theft. Advice: Ask your courier or postal company about insured delivery options.
- For security reasons you should make your citizen service number illegible in the copy of your ID document.
On the copy, you should write down the date and that it is a copy for DNB. You could also use the Dutch government's Kopie-ID app to make a secure copy of your ID document.
- If you wish to receive the reimbursement on someone else's account, you need to include a copy of this person's ID document and an authorisation order signed by them.
Make an appointment if you want to visit the Cash Desk
Do you prefer to exchange your banknotes or coins in person in Haarlem? First make an appointment. Please call + 31 20 524 2727 on business days from 9:00 to 12:00.
You should bring the following to your appointment:
- the fully completed and signed application form
- the notes or coins
- your ID document
Important to know
If you wish to receive the reimbursement on someone else's bank account, you need to include a copy of this person's ID document and an authorisation order signed by them.
How we process your application
- We will check whether the banknotes and coins are genuine. and establish the value in euro.
- We will also check whether your name is on any of the international sanctions lists and ask you about the origin of the banknotes or coins. We also want to know how the banknotes or coins were damaged.
- If your application is incomplete, we will return it by registered mail, together with the banknotes or coins.
Your application is approved
You are eligible for reimbursement if all conditions are met. We will transfer the reimbursement amount to your bank account within two months. We will not send a confirmation of this. If we need more information, we will contact you, and it may take longer to process your application.
Your application is rejected
- We may decide not to reimburse you if you fail to meet any of the conditions.
- If your application is rejected, we will inform you of the reason for rejection and how you can object against our decision.
- We may confiscate your banknotes or coins, for instance, if we suspect they were damaged on purpose. or if we suspect that they are related to a criminal offence such as theft, drug trafficking or money laundering.
- If they are related to a criminal offence we may hand them over to the police. You may lodge an objection against our decision.
- We are required by law to report transactions that may be related to money laundering or terrorist financing to the Dutch Financial Intelligence Unit (FIU-NL).
Do you still have guilder banknotes? You can still exchange most guilder banknotes at DNB. Find out more about the possibilities and the conditions that apply.
You can also exchange collector coins and euro banknotes at DNB. Read more about the possibilities and the conditions that apply.
Also read the ECB's decision on euro banknotes.
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