Applying for reimbursement

Application

You can apply for a reimbursement in two different ways. You can send your banknotes to us by mail, or hand them in at the exchange counter at our offices. Download the application form for a reimbursement of:

• guilder banknotes
• damaged euro banknotes
• damaged euro coins
• collector coins

• Exchange counter
  Please complete the relevant application form, print and sign it. The exchange counter is open on business days between 9:00 and 16:00. Bring the form, your banknotes and a valid ID document.
  

• Mail
  Please complete the relevant application form, print and sign it. Add your banknotes or coins and a copy of your valid ID document and send them to the following address:
  
  DNB
  Cash Operations Department L&S
  PO Box 98
  1000 AB Amsterdam
  Sending banknotes and coins by mail is at your own risk and expense.

Large amounts or many coins

If you wish to exchange banknotes with a combined value of EUR 2,000 or more, or a large number of coins, you should first send a reimbursement request by email to omwisselverzoek@dnb.nl. Please await our response before visiting the exchange counter or sending banknotes or coins by mail.

Questions and checks

We handle all requests carefully. We will check whether the coins and banknotes are genuine, and whether you are on any sanctions lists. We will also ask you

• where the money comes from
• and how the damage occurred.

Reimbursement

You are eligible for reimbursement if all conditions are met. We will determine the value of the banknotes and coins you submit and credit the corresponding amount to your bank account, usually within one month. If we need more information, it may take longer. Alternatively, when you take your banknotes and coins to the exchange counter, you may ask for reimbursement in cash.

Rejection

We may decide not to reimburse you, for example if we suspect that the money is related to a criminal offence such as theft, drug trafficking or money laundering You may lodge an objection against our decision. Please note that we may be obliged to report suspect transactions to the Financial Intelligence Unit (FIU-NL). 

Confiscation

We may confiscate banknotes you submit, for instance if we suspect they were damaged on purpose, or if we suspect that they are related to a criminal offence. In the latter case, we may hand them over to the investigative authorities.