Monitoring and intercepting counterfeit banknotes

We are committed to supplying clean, undamaged and genuine euro banknotes. Our responsibility includes checking used banknotes for counterfeits, damage and soiling, and we work to combat counterfeiting. We process personal data when we receive applications or notifications about banknotes.

Damaged and soiled banknotes

If you have damaged euro banknotes, you can apply to us for compensation of the corresponding amount. You can either send them to us enclosing this application form or bring them to us at our visiting address. We process the following personal data of applicants to settle applications for compensation:

  • name and address
  • date of birth
  • IBAN
  • signature
  • photocopy of the applicant's identity document

This personal data processing is necessary for the performance of our public-interest tasks under Article 6(1)(e) of the GDPR. We retain the data for five years.

Counterfeit banknotes

Suspect and counterfeit euro banknotes can be sent to us together with a submission form or be brought to us at our visiting address. We process the following personal data of senders to register these banknotes:

  • name and address
  • date of birth
  • IBAN
  • signature
  • photocopy of the submitter's identity document

This personal data processing is necessary for the performance of our public-interest tasks under Article 6(1)(e) of the GDPR. We retain the data for five years.