Single Customer View

With the introduction of the recast DGS Directive in Dutch legislation, the DGS payout deadline after bank failure will be reduced from twenty to seven working days.

This means banks must be able to provide insight into their customer deposits at short notice, to ensure timely payment of the guaranteed amount. For this reason, DNB is working on a new payout system, which requires that banks compile and deliver a uniform Single Customer View (SCV).

You can find a list of current regulations and publications below.

Purpose of the Single Customer View 

The SCV is an overview of a depositor’s aggregate deposits, presented according to a DNB-prescribed data model. Up until now, DNB has been responsible for compiling the SCV. In the new situation, it is the banks that will compile the SCV and submit it to DNB. On the basis of the SCV, DNB will determine the amount to be paid out to each depositor. DNB has laid down the requirements for the SCV in the Single Customer View Policy Rule (The publication in the Staatscourant is in Dutch only. However, the policy rule has been translated in the consolidated document below). The policy rule describes how banks can set up their administration, procedures and measures to ensure the creation of a timely, accurate and correct SCV. 

Final regulations (July 2017)

The final SCV Policy Rule was adopted in July 2017. DNB prepared an interactively consolidated document, containing all adopted DGS regulations pertaining to the SCV (Policy Rules for the DGS – July 2017). The document gives an overview of the regulations, discusses the outcomes of the public consultation and provides a worked example. 

DGS Data Delivery Manual (July 2017)

The DGS Data delivery manual explains the DGS regulations in more detail, offering practical support to banks in the implementation of the SCV.

Specification of the data delivery (September 2017)

The specification of the data delivery is described in a data delivery agreement (DDA), in Dutch the ‘Gegevensleveringsovereenkomst’ (GLO) and a Formal Logical Data Model. The DDA defines the technical specifications of the data exchanges that are laid out in the DGS Policy Rules. You can find the DDA and related documents at the page Specification of the data delivery.

Public consultation of the DGS Policy Rules (March 2017)

Prior to adopting the Policy Rules in July 2017, DNB held a public consultation round, which was closed on the 30th of April 2017. You can find more information on the consultation procedure in the Consultation document.