Service Desk

This section tells you where to find more information and help.

Technical support

If you have any technical questions, please consult the software configuration checklist and user manual first. You can find them on the "General" page. 

Should you be unable to resolve your technical issue, please contact the DNB Service Desk.
E-mail: ict-servicedesk@dnb.nl
Telephone: +31 20 524 6111 

The DNB Service Desk is open on weekdays between 8:00 am and 6:00 pm.    

Questions about your reports

If you have questions about how DLR works or about the contents of your reports, please contact your relations manager at DNB. We have set up a dedicated help desk for insurers:   
 
Insurers help desk
Before contacting the help desk, please consult the "Insurers" page under "Supervisory reports".
E-mail: helpdesk-verzekeraars@dnb.nl
Telephone: +31 20 524 6111