Servicedesk and Support

Technical support

Please refer to the document 'User Manual e-Line DNB' for technical support. These can be found under "General user documentation".

If you have a technical question not mentioned in this document you can contact the DNB Servicedesk.
Mail: ict-servicedesk@dnb.nl
Tel: +31 (0) 20 5246111

The DNB Servicedesk is open on weekdays from 8:00 until 18:00 hours.

The availability of e-Line DNB is daily monitored between 7.00 and 19.00.

Support concerning content

If you have functional and/or questions about reporting content, then please contact your relationsmanager at DNB. For Pension funds, Premium pension institutions and Insurers specific helpdesks are available:

Helpdesk Pension funds
Before you contact the helpdesk, please check the FAQ included under 'User documentation' on the  'Pension funds' page.
Mail: Rapportages_Pensioenfondsen@dnb.nl
Tel: +31 (0) 20 524 6260

Helpdesk Premium pension institutions
Mail: helpdesk-premiepensioeninstellingen@DNB.nl
Tel: +31 (0) 20 524 3504

Helpdesk Insurers
Before you contact the helpdesk, please check the Q&A files included under 'User documentation' on the 'Insurers' page.
Mail: helpdesk-verzekeraars@dnb.nl
Tel: + 31 (0) 20 524 6290