Processing of banknotes and forgeries

Damaged and soiled banknotes
If you have damaged euro banknotes, you can apply to us for compensation for the corresponding amount. To do so, you can complete and sign an application form. Send this, together with the money, by post, or visit our exchange counter. We process personal data to settle applications for compensation.  

Personal data categories  

• Name and address
• Date of birth
• IBAN
• Signature
• Copy of ID document

Legal basis 
This personal data processing is necessary for the performance of our tasks in the public interest (Article 6(1)(e) of the GDPR). 

Provision  
We only provide your personal data to third parties in the event that a police report is filed.

Counterfeit banknotes
Using an application form, you can send suspect and counterfeit euro banknotes to us together. Alternatively, you can visit our exchange counter. For the handling of these banknotes, we process personal data.  

Personal data categories  

• Name and address
• Date of birth
• IBAN
• Signature
• Copy of ID document

Legal basis 
This personal data processing is necessary to carry out our tasks in the public interest (Article 6(1)(e) of the GDPR). 

Provision
We only provide your personal data to third parties in the event that a police report is filed. Page Break 

Cash customer service counter
We assist private customers (individuals and companies) with requests relating to cash. Regarding these, checks are carried out, in particular to prevent money laundering. 

Personal data categories  

• Name and address
• Date of birth
• IBAN
• Signature
• Copy of ID document

Legal basis  
This personal data processing is necessary to carry out our tasks in the public interest (Article 6(1)(e) of the GDPR). 

Your personal data and third parties  
We only provide your personal data to third parties in the event that a police report is filed.