
© DNB
Exchanging damaged euro banknotes and coins
You can submit a request to De Nederlandsche Bank (DNB)for compensation for damaged euro banknotes and coins.
Submit your request online and then send your money by post or hand it in at our office
If you submit your request online, we will send you a response by email within two weeks.
Compensation
You can receive compensation for a euro banknote if you have more than half of the euro banknote. If less than half remains, then you can only receive compensation if you can prove that the missing part was destroyed.
You will not receive compensation if:
- the euro banknotes and/or coins were deliberately damaged
- the euro coins come from scrap metal or the recycling industry
Banknotes that are stuck together
Do not try to separate the banknotes. Instead, take a picture of the banknotes. If the banknotes are wet, you can air-dry them.
Do you have any other questions? Take a look at the frequently asked questions
DNB uses cookies
We use cookies to optimise the user-friendliness of our website.
Read more about the cookies we use and the data they collect in our cookie notice.