Scammers try to steal your money in many different ways. They might lure you to a fake website or trick you into providing log-in details. Never reply to their messages, but contact your bank. Below we provide tips to spot fake websites and phishing attempts.
If you are unsure whether a website is legitimate, first check that the bank's web address (URL) is correct. To do so,
Phishing schemes often use spoofing techniques to obtain your information. They use your personal details to make money or to steal your money. Phishing scams come in many shapes and forms:
If you ever get fake emails, apps, text messages or a suspicious phone call from your bank, never respond, but contact your bank immediately.
Up-to-date alerts in Dutch are available on the website of the Dutch national anti-fraud hotline (Fraudehelpdesk).
These tips will help you spot fake emails. The following features should make you wary of an email you receive:
Someone will pretend to be a bank employee. You may even see the number or name of your bank on the screen. Here's how to recognise these fake calls. You are told to:
Your bank will never ask you to do this. Delete the text or chat message. Or take a picture or screenshot of the message first and contact your bank. End the phone call or say that you will call back later on the bank's general number.
If you are suspicious, simply do not respond. This means you should:
Check the website of the Dutch national anti-fraud hotline (Fraudehelpdesk) for warnings of phishing or spoofing scams.
On a regular basis, scammers send out emails, texts or Whatsapp messages in our name or in the name of DNB Executive Board Members to trick you into giving them personal data, your bank account number or log-in codes so they can steal your money. Likewise, they misuse our name and logo in messages they send in the name of other organisations. Or they mention the name or one of our Executive Board Members.
Watch out for a fake email in Dutch containing the name and fake signature of Executive Board Member Olaf Sleijpen. Scammers want you to scan a QR code to obtain "3D secure security". Do not respond.
If you get suspicious emails in the name of DNB or a DNB Executive Board Member, please report them to us at valse-email@dnb.nl. For more information please visit our website: Suspicious email, text message or Whatsapp chat.
Take immediate action: contact your bank immediately to have your debit or credit cards blocked. If you have lost any money, report it to the police. You can also contact the Dutch national anti-fraud hotline (Fraudehelpdesk).
For more information, go to www.veiligbankieren.nl. This is a Dutch-language website provided by the Dutch Banking Association. Or check out the website of the Dutch national anti-fraud hotline (Fraudehelpdesk) or the government’ s Dutch-language veiliginternetten.nl website.
De Nederlandsche Bank supervises banks in the Netherlands. For more information about our supervision, go to Supervision of financial institutions.
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