Exchanging undamaged euro banknotes
You can exchange undamaged euro banknotes at De Nederlandsche Bank. For example, you can exchange one €100 banknote for five €20 banknotes. Find out more about the various options and the conditions that apply.
Cash desk closed for exchanging money between 18 December 2024 and 12 January 2025
Due to relocation our cash desk will be closed from 18 December 2024. You are welcome to exchange money at our office at Frederiksplein 61 in Amsterdam from 13 January 2025 onwards. This can only be done by appointment after you have submitted an application.
Before you exchange undamaged euro banknotes, we ask that you complete a form that is available for download. You can visit our exchange counter in Amsterdam by appointment. How much money do you want to exchange? There are different options for different amounts.
Choose the appropriate form below.
- Form for exchanging undamaged euro banknotes
Download the form and print it out. Please fill in the form completely and check if you have filled in everything correctly. If everything is correct, sign the form.
then contact us to schedule an appointment at our exchange counter in Amsterdam. Call us at: +31 20 524 27 27 on Monday to Friday between 9:00 and 12:00. When you visit our exchange counter, always bring:
- your money
- the fully completed and signed application form
- proof of identity
- your debit card or bank statement
Choose the appropriate form below.
- Form for exchanging undamaged euro banknotes
Download the form and print it out. Please fill in the form completely and check if you have filled in everything correctly. If everything is correct, sign the form.
Send us the completed and signed form in an envelope together with:
- a copy of your ID document. This copy must be clearly legible. We recommend that you make the citizen service number (BSN) unreadable, including in the numbers at the bottom.
- On the copy, you should write down the date and that it is a copy for DNB. You could also use the Dutch government's Kopie-ID app to make a secure copy of your ID document.
- a copy of your debit card or a bank statement
Postal address:
DNB
BCM Department
PO Box 98
1000 AB Amsterdam
Send us everything: your money with the completed and signed form, and a copy of your debit card or a bank statement. Otherwise, we will return your application by registered post.
Visiting our exchange counter
We will send you our initial response to your application within six weeks. If we approve your application, we will notify you and let you know how to make an appointment.
When you visit our exchange counter, always bring:
- your money
- proof of identity
- your debit card or bank statement
How we process your application
- We will check whether the banknotes and coins are genuine and establish their value in euro.
- We will also check whether your name is on any of the international sanctions lists and ask you about the origin of the banknotes or coins.
- If your application is incomplete, we will return it to you together with the banknotes or coins by registered mail.
- We can usually process your application within eight weeks. If your application is incomplete, however, we will suspend processing until you have provided us with the information we need. Sometimes we need more than eight weeks. If that is the case, we will let you know before this period has expired and tell you when you can expect our decision.
If your application is approved
You are eligible for reimbursement if all conditions are met. We will transfer the reimbursement amount to your bank account within two months. We will not send a confirmation of this. If we need more information, we will contact you, and it may take longer to process your application.
If your application is rejected
- We will not reimburse you if you fail to meet any of the conditions.
- If your application is rejected, we will inform you of the reason for rejection and how you can object against our decision.
- We may confiscate your banknotes or coins if we suspect they are related to a criminal offence such as theft, drug trafficking or money laundering.
- If they are related to a criminal offence we may hand them over to the police. You may lodge an objection against our decision.
- We are required by law to report transactions that may be related to money laundering or terrorist financing to the Dutch Financial Intelligence Unit (FIU-NL).
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