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You can exchange undamaged euro banknotes at De Nederlandsche Bank. For example, you can exchange one €100 banknote for five €20 banknotes. Find out more about the various options and the conditions that apply.

Before you exchange undamaged euro banknotes, we ask that you complete a form that is available for download. You can visit our exchange counter in Haarlem by appointment. How much money do you want to exchange? There are different options for different amounts.

How we process your application

  • We will check whether the banknotes and coins are genuine and establish their value in euro.
  • We will also check whether your name is on any of the international sanctions lists and ask you about the origin of the banknotes or coins.
  • If your application is incomplete, we will return it to you together with the banknotes or coins by registered mail.
  • We can usually process your application within eight weeks. If your application is incomplete, however, we will suspend processing until you have provided us with the information we need. Sometimes we need more than eight weeks. If that is the case, we will let you know before this period has expired and tell you when you can expect our decision.

If your application is approved

You are eligible for reimbursement if all conditions are met. We will transfer the reimbursement amount to your bank account within two months. We will not send a confirmation of this. If we need more information, we will contact you, and it may take longer to process your application.

If your application is rejected

  • We will not reimburse you if you fail to meet any of the conditions.
  • If your application is rejected, we will inform you of the reason for rejection and how you can object against our decision.
  • We may confiscate your banknotes or coins if we suspect they are related to a criminal offence such as theft, drug trafficking or money laundering.
  • If they are related to a criminal offence we may hand them over to the police. You may lodge an objection against our decision.
  • We are required by law to report transactions that may be related to money laundering or terrorist financing to the Dutch Financial Intelligence Unit (FIU-NL).