Everyone should have access to financial services and the economic system, whether they prefer to pay by card or in cash, whether they live in a bought or rented home and whether they work for a boss or as a self-employed person. The system must function for all, including for vulnerable groups like the elderly, people with physical impairments, people with limited digital skills or with a limited understanding of financial products and services. That is why De Nederlandsche Bank (DNB) is committed to promoting an inclusive society. We do so by conducting research, providing advice to the government, supervising banks, pension funds and insurers, and cooperating with civil society organisations. Together, we can ensure that no groups in society are left behind.
News
New figures from DNB show that the Dutch used their debit or credit cards to pay for €198 billion worth of products and services in 2024. This represents a 15% increase from 2022. Although point-of-sale card payments still far outnumber them, online card payments in particular are on the rise.
News
Dutch people are still strongly attached to cash as a payment option. This is according to a survey commissioned by De Nederlandsche Bank. An overwhelming majority of respondents (92%) say that being able to pay with cash is socially important.
Press release
Consumers and retailers should be prepared for emergency situations in which the payment system is down for 72 hours. That could be the case if payment terminals are not working, ATMs are down or online banking cannot be used.