Everyone should have access to financial services and the economic system, whether they prefer to pay by card or in cash, whether they live in a bought or rented home and whether they work for a boss or as a self-employed person. The system must function for all, including for vulnerable groups like the elderly, people with physical impairments, people with limited digital skills or with a limited understanding of financial products and services. That is why De Nederlandsche Bank (DNB) is committed to promoting an inclusive society. We do so by conducting research, providing advice to the government, supervising banks, pension funds and insurers, and cooperating with civil society organisations. Together, we can ensure that no groups in society are left behind.
De Nederlandsche Bank (DNB) calls on stakeholders in the payment chain to make agreements to ensure that cash remains readily accessible and available in the Netherlands in the next five years. DNB announced this today after outgoing Minister of Finance Wopke Hoekstra had presented...
Consumers from vulnerable groups such as senior citizens, disabled people and those with low digital skills experience a decline in the accessibility and availability of payment services. This seems to be related to the fact that banks increasingly digitalise their services and close branches.
More than three quarters of the Dutch population expect they will still make cash payments five years from now, but 42% think they will do so less often than today. This was revealed by a survey on the use and perception of cash among some 1,000 Dutch citizens, held in February 2021
