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Contactless payments on the rise during the COVID-19 pandemic


Published: 22 December 2020

Contactloos betalen met telefoon

Due to the COVID-19 pandemic, many Dutch consumers have switched to card- or smartphone-based contactless payment at points of sale. This has been at the expense of the use of cash and the traditional debit card payments, with the card being inserted into a POS terminal. Following an exceptionally sharp decline in the proportion of cash payments during the first lockdown, consumers have been paying more with cash since the summer, but much less than before the pandemic. This has emerged from joint surveys held by De Nederlandsche Bank (DNB) and the Dutch Payments Association, as well as from a study performed by the European Central Bank.

Choice of payments instrument at points of sale
Payment preference

Point of sale payments during the COVID-19 pandemic

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