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Contact & FAQs


Contact our press officers.


!! Alert: scammers are active !!!

Scammers pretending to work at DNB are calling people. They may claim something is wrong with your bank account and ask for your PIN. Never respond to them. Read our tips.

Contact us

Telephone: 0800 020 1068 (freephone in the Netherlands) or +31 20 524 9111 (if you call us from abroad) on business days between 9:00 and 15:30. 

Email: info@dnb.nl

Guilders and euros

Any questions about guilders or (damaged) euro notes? Call us at + 31 20 524 2727 from 9.00-12.00 or send us an email: omwisselverzoek@dnb.nl

You can visit our Exchange Counter in Amsterdam by appointment.

Frequently asked questions