Filing an objection to a decision we have taken

Requirements

The law sets out the requirements that an objection must meet. The objection must include the following:

• your signature
• your name and address
• the date of your objection
• a description of the decision you are objecting to (the decision’s reference number), and
• the reasons why you disagree with the decision.

Submitting your objection by post

You can send your objection by post to the following address:

De Nederlandsche Bank N.V.
Legal Services Division, Litigation & Privacy Department
Postbus 98
1000 AB Amsterdam

Submitting your objection by email

If you want to send the objection by email, make sure you attach it to your email in PDF format. You can email the objection to: bezwarenbox@dnb.nl.

You can also send your objection to DNB securely using the online objection form.

Procedure after filing your objection

Confirmation of receipt
Once we have received your objection, we will send you a written confirmation of receipt. If the objection meets the requirements set out in the law, we will consider it. If it does not meet the requirements, we will ask you to supplement the required information within a reasonable period (e.g. two weeks). If the objection then still does not meet the requirements, we may declare it manifestly inadmissible. This means we will not deal with the substance of the objection. This also happens if you file your objection outside the six-week statutory period without good reason.

Hearing
Before we decide on the objection, we will give you the opportunity to explain your views orally at a hearing. We will notify you in writing when we organise the hearing. Only if there can be no reasonable doubt about the objection, will we refrain from organising a hearing.

Decision on objection
The law states that we must decide on your objection within six weeks. The consideration period starts on the day the deadline for submitting an objection has expired. There is an exception to this rule, however: if your objection does not meet the requirements, the decision period does not start until the objection does meet those requirements. We may defer our decision on the objection for a maximum of six weeks. We will notify you in writing if we intend to use that option. Further deferment of the decision on the objection is possible under certain conditions, for example if this has been agreed with you.

Appeal
You will receive our decision on your objection by post. If you disagree with our decision, you can appeal to the relevant court. The decision on the objection contains instructions on how to appeal and which court has jurisdiction