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DNB Integrity Reporting Desk and complaints committee
We follow written and unwritten integrity rules, both in and outside our offices. The actions and behaviour of DNB and its staff might nevertheless lead to wrongdoing, breaches of Union law or integrity-related incidents. If it does, you can report it to our Integrity Reporting Desk.
Anyone can report wrongdoing, breaches of Union law and integrity-related and other incidents by DNB or its staff, regardless of whether this involves minor or major incidents.
Our 'Regulation on actual or suspected wrongdoing, breaches of Union law and integrity-related and other incidents' sets out how to report an incident, how we handle incident reports, how we protect people that have reported incidents, and what you can do if you are dissatisfied with our handling of a case.
Reporting an incident
You can report wrongdoing, breaches of Union law or integrity-related and other incidents to DNB in writing, by telephone or anonymously, for example through a third party. Do you have any questions about the Regulation on actual or suspected wrongdoing, breaches of Union law and integrity-related and other incidents? Please contact one of our Compliance Officers.
If you are unsure whether you can report a wrongdoing, breach of Union law or incident directly to us or want to know more about your position as a reporter, consult the Dutch Whistleblowers Authority.
DNB Complaints Procedure
DNB and its staff act in a correct, conscientious and respectful manner at all times. Not only towards each other, but also towards third parties in and outside of DNB. The actions and behavior of DNB and its staff may nevertheless cause dissatisfaction. If this happens, efforts must be made to find an amicable solution first. If this proves impossible, a complaint can be submitted to DNB's complaints commission. The complaints commission handles complaints from parties outside of the organisation about DNB or its staff, from staff members about acts of the DNB organisation, and from staff members about other staff members.
Complaints procedure and handling of complaints
DNB has a complaints procedure for the handling of complaints. The complaints committee will handle all complaints seriously and carefully. All complaints will be investigated and complainants will have the opportunity to be heard. Following the investigation of the complaints committee, the complainant will receive a response in writing, setting out our findings and conclusions.
Lodging a complaint
You can send your complaint by email to the secretary of the complaints committee at: firstname.lastname@example.org
Alternatively, you can send it by regular mail to:
De Nederlandsche Bank NV
attn secretary of the complaints committee
1000 AB Amsterdam
You can also lodge your complaint verbally. Please consult the complaints procedure for more information.
DNB’s Executive Board has adopted a new complaints procedure (1 January 2022). A translation will be posted later in January. Until then, the complaints procedure of 1 February 2016 will remain visible for information purposes.
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