A wide range of factors contribute to confidence in the payment system, the most important of which is being able to pay safely. High public confidence in the payment system held up well during these turbulent times.Read more
In addition to using cash we are increasingly paying electronically these days. In shops, for example, we now mostly use a debit card, credit card or smartphone to pay. We pay for our online purchases via mobile or internet banking (iDEAL), or other electronic payment solutions such as a credit card or a payment request (for example, through ABN AMRO's Tikkie app). We also pay our invoices increasingly often electronically, with an online bank transfer via mobile or internet banking or by scanning a QR code with our smartphone.
We are increasingly paying electronically
Our payment behaviour changes with time. Twenty years ago, we mostly paid in cash at points of sale, but nowadays we are increasingly using electronic means of payment. The Netherlands and the Scandinavian countries take the lead in this trend. Our payment preferences are also changing. For example, young people pay more often with their smartphones. Other generations mostly prefer to use their debit cards or pay in cash. In addition, there are European regulations that promote innovations in the payment system. PSD2 is a case in point. Under this European Directive you can allow third parties (licensed by DNB or another authority in Europe) to make payments on your behalf or to view information about your payments. You must, of course, have given them permission to do so.
What is needed for an electronic payment?
An electronic payment is sent via a digital medium, such as the internet. Both the payer and the recipient must have a payment account to which money can be credited or debited. In addition, both parties must have a way to make the payment. In case of a debit payment, the consumer needs a debit card or a smartphone with a payment app to initiate the payment. In addition, the retailer must have equipment to accept the payment. In a physical shop this is usually a payment terminal. In an online shop, the retailer must have an online checkout system that accepts one or more online payment methods, such as iDEAL or credit cards.
When someone pays, a process is started involving the following steps.
- Authentication: is the one who wants to pay also the owner of the account?
- Authorisation: is the means of payment valid and is there enough money in the account?
- Settlement: crediting and debiting of the amount and concluding the payment.
Every day, hundreds of thousands of payments are transferred between banks. All these payments are merged, and at the end of the day, the banks settle them in a single net transaction. This settlement process is changing with the introduction of instant payments.
Thanks to technological progress, electronic payments are getting increasingly faster and easier. For example, if a person or business transfers money via online or mobile banking, the amount is credited to the recipient's account within five seconds. These instant payments can be made every day of the week, at any time. Thanks to the large-scale introduction of instant payments in the Netherlands, we are now at the forefront in the euro area. The settlement process is changing with the introduction of instant payments. Since the individual payments are executed instantly, they no longer need to be merged and settled in a single net transaction.
A single euro payments area
Making cross-border electronic payments within the euro area is comparable to making electronic payments in the Netherlands. The SEPA regulation provides for this. In the Single Euro Payments Area (SEPA), all bank account numbers are treated the same way to enable you to make payments from a single payment account throughout Europe. If a business from another EU country refuses to accept your European international bank account number (IBAN), this is considered discrimination. Making or receiving payments to countries outside the euro area is often more complicated, because this usually involves conversion from one currency to another.
Yes, online payments with a credit card are secure. Credit card payments meet the same requirements as payments via online banking and other online payment methods. In some cases, online payments are exempted from authentication, for example if they involve an amount below EUR 30, or for recurring payments to the same recipient. The payer is not liable for fraud for such exempted payments. Payments not covered by this exemption must always be authenticated on the basis of two out of these three factors: something you have (a card issuer’s card or registered mobile app), something you know (a password or PIN code) and/or biometrics, such as a fingerprint or facial recognition.
Consumers from vulnerable groups such as senior citizens, disabled people and those with low digital skills experience a decline in the accessibility and availability of payment services. This seems to be related to the fact that banks increasingly digitalise their services and close branches.Read more
More than three quarters of the Dutch population expect they will still make cash payments five years from now, but 42% think they will do so less often than today. This was revealed by a survey on the use and perception of cash among some 1,000 Dutch citizens, held in February 2021Read more