FAQ's

The IMAS portal completely replaces the existing the Digital Supervision Portal (Digitaal Loket Toezicht) of De Nederlandsche Bank (DNB) when, for passporting and qualifying holding procedures regarding new appointments, the ECB is competent (e.g. only for notification pursuant to section 3:95(1) under b. of the Dutch Financial Services Act (Wet op het financieel toezicht).

You are welcome to send your feedback to IMAS-Portal@ecb.europa.eu. Please structure the subject of your message as follows: “Feedback IMAS portal – [name of your (less) significant bank/group]”.

• For business related questions (e.g. the actual fit and proper applications), please contact your contact persons at DNB. Contact details can be found on the help page of the IMAS portal.
• For technical questions (e.g. access to the IMAS portal, navigating the portal), please contact the ECB Support Centre at supportcenter@ecb.europa.eu or on +49 69 1344 7766.

No, the rights of a DUA are technically granted for an entire group and can therefore not be limited to a single institution within a group. However, a bank/group can request the creation of several DUAs and then internally define the scope of intervention of each user administrator. However, each DUA will have the technical possibility to create users for the entire bank/group.

In principle, there is no limit on the number. It depends on the needs of your bank/group. Please remember that your bank/group cannot create more DUAs/DAAs administrators itself – every DUA/DAA is created by the ECB. In the case of a group, it is irrelevant where the DUA/DAA works within the group, i.e. at parent or subsidiary level. Every DUA can create users across the whole group (in the ECB Identity Portal). DAAs can set, within the remit of their application (e.g. IMAS portal), granular permissions for users.

In the first instance, DUAs/DAAs can only be requested by parent entities, as they are the sole recipients of the launch letter which contains the registration form. Subsequently, existing DAAs/DUAs can contact the ECB Support Centre (supportcenter@ecb.europa.eu) to request adjustments at any point in time.

Access rights/permissions in the IMAS portal are personal and granular, meaning that access rights are specified for each person. Permissions are defined for each type of procedure (currently only fit and proper) and for each legal entity. Thus, a user’s access rights can be restricted to a single entity, to several entities or to all entities within the group. The only people who have access to everything are the DAAs, who set up the access rights for all users within the group, including, potentially, themselves.

Yes. Access to final decisions depends on the access rights to the relevant procedures. For example, if a user in Bank A has only been granted access rights for this bank, the user will not be able to access any information, including the copy of the final decisions, about Bank B in the portal. Only users with “read, write and submit” rights can access a courtesy copy of a final ECB decision in the IMAS portal.

Yes. The ECB requires a mobile number for security reasons. Protection systems such as the two-factor authentication – which requests both a personal password and the security code sent to the user’s mobile phone when accessing the portal – could not be enforced without this information.

To comply with the internal regulatory requirements, a voice code may be used as alternative to SMS. Please do not hesitate to contact the ECB Support Centre (supportcenter@ecb.europa.eu) if you have any technical issues.

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